Seems like they only care about their enterprise customers going forward, not the personal folks. Lastpass could have given a reasonable price for grandfathered users, but they're clearly not willing to engage with the competition. Beyond that though, their paid tier is only $10/year, and that's what really kills LastPass for me going forward. It's essentially the same thing as lastpass, and still has a useable free tier. Tell me something! Worst customer service!Įdit: Never mind, the free tier doesn't support using both desktop and mobile now - you only get one or the other, and if you want both, you need to pay $36 a year?! Use Bitwarden instead. My life is tied to all of the data stored in LastPassPasswordManager, and I can’t get a simple user name converted to a new email address. That was the last communication I’ve received from LastPass. A day later I got an email from one of their Tier 1 employees asking me to answer a bunch of questions confirming my identification I assume (good so far). I submitted a report to LastPass and got a confirmation email back (good so far). I couldn’t reset it since it wanted to send the resetting email to my nonexistent email. Skip forward to last week, and something happened to the password I had been using for years to access LastPass. I looked around for a way to change my login email on LastPassPasswordManager, but couldn’t figure it out. I moved two years ago, and had to change my email address since the provider didn’t service my new neighborhood. I started using last pass about 3 years ago, and loved it. The other does direct you to a human, who doesn’t work for LastPass, and can’t help with anything. There is a number that gives you three options, two of which direct you to the online website, and then immediately hangs up on you. LastPassPasswordManager itself is good, but don’t have a technical problem that doesn’t fit into one of their predetermine issues.
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